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Vehicle Return Timeline

The vehicle return timeline will help make your lease-end experience simple and smooth.

90 Days: Research

Choose your lease-end option.

  • Lease or Purchase a new Polestar.
    Now is the perfect time to start thinking about your next Polestar. Explore new models or schedule a test drive at your Polestar Space.
  • Purchase your current Polestar.
    Within 15 days of your lease maturity date, request a payoff quote by logging in to your Polestar Financial Services online account or by calling 1-855-537-3339.
  • Call 1-855-537-3339 to discuss all your options.

60 Days: Inspection

To help determine any excess wear, we’ll perform a complimentary vehicle inspection.

  • Appointment
    AutoVIN, our authorized inspection service provider, will reach out to you to schedule a complimentary inspection of your vehicle.*
  • Location
    You can have your vehicle inspected at your home, office or any other location that is convenient for you.
  • Repairs
    If your inspection report indicates repairs are necessary, you can schedule most repairs with your Polestar Space. Make sure to keep all receipts to confirm repairs were completed.

*The inspector will provide a detailed estimated of any excess wear and use charges, which may be helpful as you consider your end-of-lease options. Retain receipts for all repairs made to items listed on the inspection report.

30 Days: Turn-In Appointment

  • Schedule
    Contact your Polestar Space to schedule your turn-in appointment. 
  • Turn-In Appointment
    When you turn in your vehicle, make sure to return all keys, key fobs, owner's manual, spare tire and tire sealant kit to your Polestar Space.

End

  • Repairs
    If you made any repairs to your Polestar after your inspection, notify your Polestar Space when you return your vehicle. Please provide copies of the repair receipts and include your VIN number and account number on each copy.
  • Call
    At your turn-in appointment you will complete and receive a vehicle return notification as well as an odometer statement. Within 24 hours after vehicle turn-in, call Polestar Financial Services at 1-877-272-7774 to confirm the vehicle was turned in and the final mileage documented.
  • End-of-term payments
    You may receive an invoice for any end-of-term and excess wear and use charges after your vehicle return. Learn more about Excess Wear and Use.
 

Read Next

Lease-end process

Ensuring your end-of-lease experience is as enjoyable as driving your Polestar. Review your lease-end options and decide which choice works best for you.

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