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Our Polestar Financial Services team is here and ready to support you during this time. If your financial situation has been impacted by the pause in key functions of the U.S. federal government and you need assistance related to your account(s), we may be able to help. If you need assistance, please call us at 1-877-272-7774 Monday-Thursday 7am-8pm central, Friday 7am-5pm. Thank you for being our customer.

Must Be Received By Date Different Than My Payment Due Date

Understanding Your Monthly Retail Installment Account Statement

Why is the "must be received by" date different than my payment due date?

The "must be received by" date only applies if you are paying off the full balance owed on your account - the "Payoff Amount".

If you wish to pay the "Payoff Amount," we must receive your check or money order on or before the date shown.

Your regular payment due date has not changed.