Excess Wear & Use
Some wear and tear is normal and expected as part of the Polestar driving experience.
Complimentary Vehicle Inspection
Between 45 to 60 days before your lease ends, you will be contacted to schedule a complimentary and comprehensive vehicle inspection. You can also schedule your inspection by calling 855-537-3339.
Normal vs. Excess Wear and Use
Use the chart below to compare normal vs. excessive wear and use.
Dents
Normal Wear & Use
- Smaller than or equal to 1.5" in diameter
- Three or fewer dents per panel
Excess Wear & Use
- Larger than 1.5" in diameter
- Four or more dings and dents per panel
- Dents that have been previously repainted
Interior
Normal Wear & Use
- Minimal stains that can be easily removed
Excess Wear & Use
- Tears, burns or singes in cloth or leather
- Heavy stains that cannot be removed
Paint and Body Damage
Normal Wear & Use
- Surface scratches that will polish out
- Minor bumper scratches that do not break the paint
- Three or fewer dings per panel, 1" in diameter or less
Excess Wear & Use
- Scratches that exceed 3.5" in length
- Excessive number of paint chips
- Gouges, cracks or tears on bumper covers or body cladding
- Four or more dings per panel
Glass and Headlights / Taillights
Normal Wear & Use
- Minor glass chips
- Scratches on the windshield that are outside the wiper field
Excess Wear & Use
- Chips, stars or scratches on the windshield within the wiper field
- Any crack in the windshield, lens or lens cover
Wheels
Normal Wear & Use
- Cosmetic scrapes that do not affect the performance of the wheel
Excess Wear & Use
- Previously repaired wheels gouges or deep scrapes
- Any damage that affects the wheel performance
Tires
Normal Wear & Use
- Tread depth of 4/32" of an inch or greater at the minimum point of thickness
Excess Wear & Use
- Tread depth less than 4/32"
- Tires that are the wrong size or speed rating
- Cut, torn or plugged sidewall
Frame
Normal Wear & Use
- Frame is not or has never been damaged
Excess Wear & Use
- Damaged or substandard repairs to frame, unibody or body
Alterations
Normal Wear & Use
- No modifications other than Polestar approved accessories
Excess Wear & Use
- Any modifications, such as suspension, vehicle color or paint schemes, lettering or graphics, holes in frames, post delivery customizing, power train or fuel system alterations, non-OEM or dealer installed tinted glass, or substandard repair
Other examples of excess wear and use include, but are not limited to missing, inoperable or cracked headlights, tail lights, turn signals, rearview or outside mirrors, or missing or inoperable seat belts or air bag, engine damage or inoperable vehicle, or missing audio equipment. If you have any questions, please call us toll-free at 1-877-272-7774.
End-of-Term Payments
We will mail you a final invoice that will include any charges for excess wear and use, excess mileage, past due payments and any other unpaid charges such as disposition fee and property tax. You can expect to receive the invoice within two to three weeks after we are notified that you returned your leased Polestar. Please refer to your lease agreement for complete details.