Help Center

Have a question? Polestar Financial Services has the answer.

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Our Polestar Financial Services team is here and ready to support you during this time. If your financial situation has been impacted by the pause in key functions of the U.S. federal government and you need assistance related to your account(s), we may be able to help. If you need assistance, please call us at 1-877-272-7774 Monday-Thursday 7am-8pm central, Friday 7am-5pm. Thank you for being our customer.

Obtaining a Payoff

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Payoff

How do I obtain a payoff on my account?

You are able to request a payoff quote via our website. Please log in to your account to Request a Payoff Quote

You will be provided with a payoff quote and instructions on where to mail your payoff amount.

You may also call our automated Voice Response line. Please have your complete account number available. You will be provided with the payoff amount and will also be given the option to have it faxed to you.

Instructions on where to mail your payoff will also be provided. Refer to the Contact Us section above for our toll free phone number and mailing address.

Also, your monthly statement or invoice includes your payoff amount and payment instructions. Please read the front and back of your statement or invoice to get complete information. Please refer to your Retail Installment Contract or Lease Agreement for further information on the calculation of your payoff amount.