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Our Polestar Financial Services team is here and ready to support you during this time. If your financial situation has been impacted by the pause in key functions of the U.S. federal government and you need assistance related to your account(s), we may be able to help. If you need assistance, please call us at 1-877-272-7774 Monday-Thursday 7am-8pm central, Friday 7am-5pm. Thank you for being our customer.

Late Charge

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Understanding Your Monthly Retail Installment Account Statement

Why does the statement show a late charge? My payment is not late.

Even though your most recent payment may have been on time, previous payments may have been late. The late charges shown on your statement reflect the total balance of unpaid late charges due on your account.  Payments not received within the grace period disclosed in your contract are subject to a late charge.