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While we keep those impacted by Hurricane Helene in our thoughts, Polestar Financial Services is here to serve you. Stay safe, and thank you for being a valued customer.

Obtain Payoff

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Understanding Your Monthly Retail Installment Account Statement

How do I obtain a payoff on my account?

You are able to request a payoff quote via our website.  Please log in to your account to Request a Payoff Quote. You will be provided with a payoff quote and instructions on where to mail your payoff amount.
 
Also, your monthly statement includes your payoff amount and payment instructions. Make sure to check the front and back of the statement to obtain complete instructions.
You may also call our automated Voice Response phone line (refer to General Inquiries section in the left column of this page for our phone number). Please ensure that you have your complete account number or Social Security Number available. You will be provided with the payoff amount and will also be given the option to have it faxed to you. Instructions on where to mail your payoff will also be provided.