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Our Polestar Financial Services team is here and ready to support you during this time. If your financial situation has been impacted by the pause in key functions of the U.S. federal government and you need assistance related to your account(s), we may be able to help. If you need assistance, please call us at 1-877-272-7774 Monday-Thursday 7am-8pm central, Friday 7am-5pm. Thank you for being our customer.

Name Change

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Updating Your Account Information

How do I change my name on my account?

Please send us the appropriate documentation.

Mail or fax us a note with your account information and required documentation. If your name was misspelled, please send or fax us a copy of your driver's license.  

If your name has changed, please send or fax us a copy of the document showing your new name (such as a copy of a marriage certificate or the divorce decree, etc.). 

Mail to: 
Polestar Financial Services
PO Box 91300 Mobile, AL 
36691-1300 

or fax: 314-702-4499