Payment Methods

Our Polestar Financial Services team is here and ready to support you during this time. If your financial situation has been impacted by the pause in key functions of the U.S. federal government and you need assistance related to your account(s), we may be able to help. If you need assistance, please call us at 1-877-272-7774 Monday-Thursday 7am-8pm central, Friday 7am-5pm. Thank you for being our customer.

Payment Methods
Do you have Automated Payments, also known as recurring payments, ACH, debit or automatic draft available?
Payment Methods
What if my check clears through my bank, but does not show as applied to my account?
Payment Methods
How do I cancel my paperless invoices or statements and go back to receiving them in the mail?
Payment Methods
I mailed my payment close to my due date. Is there a grace period?
Payment Methods
Can I make a payment online?
Payment Methods
Can I pay by mail if I lost my monthly invoice or statement?
Payment Methods
Can I pay by phone?
Payment Methods
Can I pay by wire transfer?
Payment Methods
How can I reduce my principal balance?